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Rise of the machines: Philippine outsourcing industry braces for AI

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Rise of the machines: Philippine outsourcing industry braces for AI

(This version of the Nov 9 story corrects to clarify companies are not clients, but outsourcing service providers or have offshoring operations in paragraph 9) By Karen Lema MANILA (Reuters) – The outsourcing industry in the Philippines, which has dethroned India as the country with the most call centers in the world, is worried that the rise of artificial intelligence (AI) will eat into the $23 billion sector.

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